However, I was assured her word was as good as writing (they did give me confirmation via text). I started walking out and decided I needed this in writing, but the finance manager was no where to be found. After raising my concerns, they told me to buy a key and send them the receipt for reimbursement. I mention this to the rep and am told they lost one of the leys. The paperwork stated it came with two keys (standard for new vehicles). Post-Purchase: After finalizing the paperwork and getting the keys, I noticed they only gave me one key. Well, I looked everything over and they charged me over $1k in taxes above the actual taxes! This was because they processed everything at X price when I was getting it at Y price (still didnt add up). Paperwork: After settling on a deal, I had agreed to put $$ down, pay cash for the taxes, then finance the rest. When I mentioned the picture, they quickly changed their tone and gave me a runaround answer.
#TEXTWELL OIL CHANGE PLUS#
When I first asked, they said they would check to confirm - they literally went and pulled the sticker off the vehicle! Luckily I had taken a picture, plus it was posted online! Before telling them I took a picture (which had the VIN), they tried to defend themselves by saying the online price was for online purchases only. After arriving, I took it for a test drive, then started the buying process.īuying Process: Their sales rep came to me with an insulting (unethical and possibly illegal) offer - they offered me the car for $5k above the sticker price. I drove 3.5 Hours to hopefully pick up the vehicle.
I called and they refused to negotiate over the phone, but encouraged to come in since Turnersville was having a sale that weekend (end of quarter). Well, 6 weeks after submitting my receipt for a new key (done 3 days after buying the vehicle), I have not received my reimbursement check.īackground: I found the vehicle online (via cars.Com), which was exactly what I was looking for. Lastly, after finalizing my purchase (more outlined below), I was given a single key and told I needed to buy then submit a reimbursement for a second key since they lost one of the keys (this was a brand new vehicle). Then, after finally negotiating a deal, they built in an additional $1K in taxes (above the actual vehicle taxes) in my down payment. When I called them out on it, I was given a runaround explanation of the sales process, trying to justify why a 2 year old leftover model was worth more than the sticker price. Summary: The sales team tried to sell me a vehicle ABOVE the sticker price (MSRP freight) of the car.
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